Terms &
conditions.
1. General Overview
These Terms and Conditions (“Terms”) govern all photography, videography, product content creation, and related services (“Services”) provided by Lambda Product Content (“the Company”) to the Client (“the Client”).
By engaging our Services, the Client acknowledges that they have read, understood, and agreed to these Terms in full.
2. Booking & Deposit
2.1 A one-off project booking is only confirmed once a 60% deposit has been received. The deposit is non-refundable subject to clause 4 and any applicable statutory refund rights.
2.2 The remaining 40% balance is payable upon completion of the project and before the release of any final content.
2.3 Deposits secure the Client’s booking date and are non-transferable.
2.4 Failure to pay the deposit within the agreed timeframe may result in the booking slot being released to other clients.
2.5 Monthly content and monthly publishing services are paid monthly or as a single payment for an agreed contracted term, rather than using the one-off project 60%/40% schedule. The accepted agreement specifies the term, payment due dates and service periods.
3. Pricing & Scope
3.1 Billing follows the accepted quote: per image, per project or per monthly package. The quote states the included product or topic list, setups or locations, final deliverables and approved extras. A product is not an image: different angles or compositions are separate final images; unused product capacity does not increase the included image count.
3.2 Photography, filming, editing, monthly content and optional publishing support are included only to the extent stated in the accepted quote. The website’s package counts are totals across the agreed products or topics, not quantities per product.
3.3 Work outside the approved brief, including additional images, products, setups, edits or reshoots, must be priced and approved before proceeding.
3.4 All quotations remain valid for 14 calendar days unless otherwise stated.
4. Cancellation & Rescheduling
4.1 For one-off projects, the deposit secures the booking and is subject to a reasonable cancellation charge assessed in the circumstances, including notice given, the nature of the booking and the opportunity to rebook the time. Any amount refundable after that assessment will be returned. This clause does not exclude applicable statutory cancellation or refund rights.
4.2 Rescheduling requests must be submitted at least 48 hours in advance and are subject to availability.
4.3 If Lambda Product Content cannot complete the project due to illness, equipment failure, or unforeseen circumstances (force majeure), the Client will be entitled to a full reschedule or refund of any amounts paid, excluding any completed work.
4.4 Monthly services require one month’s cancellation notice, subject to applicable statutory rights. The accepted agreement must specify how notice affects the service end date, any contracted term and any prepaid fees. Treatment of unused or postponed deliverables must be agreed in writing; no automatic rollover or forfeiture applies by default.
5. Content Ownership & Copyright
5.1 Unless expressly agreed in writing, all intellectual property rights and copyright in photographs, video, and other creative content produced by Lambda Product Content remain the sole property of the Company.
5.2 The Client is granted a non-exclusive, perpetual license to use the final, edited deliverables for marketing, advertising, and promotional purposes directly related to their brand or products.
5.3 Raw footage, unedited photographs and editable project files are not included in the license and will not be provided unless specifically agreed upon in writing and subject to an additional fee.
5.4 Lambda Product Content retains the right to use any content created — including images, video, and behind-the-scenes footage — for its own marketing, website, portfolio, and social-media promotion, unless the Client provides a written objection before the project commences.
5.5 Music licensing fees, where required for any service, are excluded from package prices, quoted separately and approved before purchase. We use royalty-free tracks or the relevant platform’s commercial-use sound library only where its licence permits the intended use. Royalty-free does not necessarily mean free of charge. Platform-library music is not automatically licensed for other platforms or paid advertising. The quote states the intended usage, licence restrictions and, where relevant, who adds music within the publishing platform. The client licence to LAMBDA content does not override third-party rights. Client-supplied music must be cleared for the intended use.
6. Client Responsibilities
6.1 The Client is responsible for providing the agreed products and any client-supplied props or materials on time, clean, complete, undamaged and ready for photography. Any included studio materials or separately purchased props are identified in the quote. The product list and shot list must be approved before production.
6.2 Delays or reshoots caused by damaged, incomplete or late product delivery may incur additional costs. Any additional work must be priced and approved before proceeding. Delivery, collection and return courier arrangements, including who pays, are confirmed in the quote.
6.3 The Client warrants that all materials provided (such as designs, packaging and labels) do not infringe upon any third-party copyrights or trademarks.
7. Delivery & File Retention
7.1 Final edited images and videos will be delivered digitally via download link, shared drive or other agreed-upon method. File formats, video aspect ratios and intended usage are specified in the quote.
7.2 Turnaround, delivery dates and revision timing are confirmed in the accepted quote for the specific project or monthly delivery. No standard turnaround period is promised.
7.3 Lambda Product Content retains final files for 30 days after delivery. Retrieval beyond this period may be subject to an archive fee.
8. Revisions & Reshoots
8.1 The Client is entitled to one consolidated round of minor revisions within the approved brief for the quoted photography, filming or monthly content delivery. Feedback must be supplied as one combined set. Additional revisions or major alterations will be priced at the prevailing hourly rate and approved before proceeding.
8.2 Reshoots due to Client-requested changes in product, styling or creative direction after completion of the shoot will be treated as a new booking.
9. Liability & Indemnity
9.1 While every effort is made to ensure quality and reliability, Lambda Product Content shall not be held liable for loss, damage, or delays beyond its reasonable control.
9.2 The Client agrees to indemnify and hold harmless Lambda Product Content, its employees, and subcontractors from any claims, damages, or expenses arising out of materials provided by the Client.
10. Governing Law
These Terms are governed by and interpreted in accordance with the laws of the Republic of South Africa. Any disputes arising shall be subject to the jurisdiction of the South African courts.
11. Acceptance of Terms
By paying a deposit, submitting a booking, or accepting a quotation from Lambda Product Content, the Client acknowledges that they have read, understood, and agreed to all Terms and Conditions contained herein.